This FAQ answers common questions about the ZOLEO Track experience, including access, activity history, device states, shared activity links, Locate, and CSV export.
What is ZOLEO Track?
ZOLEO Track is a web map for viewing ZOLEO device location activity. It can show Check-in activity, Location Share+ breadcrumb trails, SOS activity, and Location updates from the Locate feature.
ZOLEO Track is available in a desktop or mobile browser. It is separate from the ZOLEO app, which is still used for messaging, pairing, and managing app-based settings.
Is ZOLEO Track free?
Yes, ZOLEO Track is included at no additional cost for active MyZOLEO users. You do not pay a separate fee to open ZOLEO Track or view supported device activity.
Location Share+ is a paid add-on. You need Location Share+ for automatic breadcrumb updates and the Locate feature.
Where do I access ZOLEO Track?
You can access ZOLEO Track from Track in the top navigation of MyZOLEO or directly from the ZOLEO Track app. ZOLEO Track opens in a browser and can be used on desktop or mobile web.
You can bookmark the ZOLEO Track app for quicker access.
Do I need to accept consent or enable devices for ZOLEO Track?
No. ZOLEO Track doesn't require per-device consent or manual device enablement before activity can appear.
Eligible active devices on your MyZOLEO account appear automatically in ZOLEO Track. Deactivated devices do not appear on the map or in the device list.
Does ZOLEO Track activity history expire?
No. ZOLEO Track doesn't close your Track access or expire activity history.
You can use the date range options in ZOLEO Track to review available historical activity. If expected historical activity is missing, check the selected date range and device selection first.
How are location points created in ZOLEO Track?
ZOLEO Track receives location activity when a ZOLEO device sends a Check-in message, sends Location Share+ updates, triggers or cancels an SOS alert, or responds to a Locate request.
Check-in and SOS activity can appear without Location Share+. Automatic breadcrumb updates and Locate require Location Share+.
Do I need Location Share+ to use ZOLEO Track?
You do not need Location Share+ to open ZOLEO Track or view supported Check-in and SOS activity. ZOLEO Track can show activity generated by those events without the add-on.
You need Location Share+ for automatic breadcrumb updates and Locate. Location Share+ add-on pricing applies if you subscribe.
How many devices can I see in ZOLEO Track?
ZOLEO Track can show multiple eligible devices from your MyZOLEO account. If you have more than one device, you can search, filter, and select multiple devices to view them on the map.
If you have one ZOLEO device, ZOLEO Track provides a focused single-device experience.
Why is my device missing from ZOLEO Track?
A ZOLEO device may be missing if it is deactivated or if you are signed in to a different MyZOLEO account. ZOLEO Track only shows eligible devices connected to the signed-in account.
If the device is active and belongs to the account you are using, contact ZOLEO Customer Care for help reviewing the device status.
Can I rename a device in ZOLEO Track?
You cannot rename a ZOLEO device directly in ZOLEO Track. ZOLEO Track uses the device name from MyZOLEO.
To change the device name shown in ZOLEO Track, update the device name from your MyZOLEO account.
What do the ZOLEO Track device states mean?
ZOLEO Track device states describe the latest activity reported by the ZOLEO device.
- SOS means an SOS alert is active.
- Live means the device is actively sending Location Share+ updates.
- Check-in means the device sent a manual Check-in message.
- Location update means the device responded to a Locate request.
- Not active means no current activity has been reported in the last 24 hours.
Most states change to Not active after 24 hours.
Why can't I see the battery level in ZOLEO Track?
ZOLEO Track may hide the battery level when the device's last reported activity is older than one week. Older battery information may not reflect the device's current battery level.
When the device sends newer activity with battery data, ZOLEO Track can show the battery level again.
Why does ZOLEO Track show coordinates instead of an address?
ZOLEO Track shows coordinates when a street address is not available for the reported GPS location. This is common in remote areas with limited nearby address data.
A coordinate-only or approximate location does not automatically mean the ZOLEO device reported the wrong position.
Why do ZOLEO Track times look different from the trip location?
ZOLEO Track shows activity times using your browser's timezone. If the ZOLEO device was in another time zone, the time shown in ZOLEO Track may differ from the local time at the device's location.
Check your browser or computer time zone if you need to compare ZOLEO Track activity against local trip records.
Why don't I see Location Share+ updates in ZOLEO Track?
Location Share+ updates may not appear if the ZOLEO device has not sent new Location Share+ activity for the selected date range. Check that Location Share+ is active and that the date range includes the expected activity.
If a no-movement setting is enabled and the device has not moved, new Location Share+ points may not appear in ZOLEO Track.
How Can I Share Device Activity in ZOLEO Track?
You can create a regular link to copy and send yourself, or invite recipients by email.
For email invitations, select recipients from your MyZOLEO contacts or enter their email addresses.
Anyone with a regular link can access the shared content while the link remains active. An invited link requires access through an approved recipient’s email inbox.
For instructions, see How to Share Device Activity in ZOLEO Track.
Do Guests Need a ZOLEO Account to View a Shared Map?
No. Guests can open a ZOLEO Track shared map in a mobile or desktop browser without the ZOLEO app or a ZOLEO account.
For an invited link, guests enter the invited email address and use the secure access link sent to that inbox. No verification code is required.
Sharing does not give guests access to your MyZOLEO login, account settings, or billing.
How Do I Change or Stop Sharing an Existing ZOLEO Track Link?
Open Share → Manage links in ZOLEO Track and select the link.
You can change its expiration and included devices. For an invited link, you can also remove recipients or add them from MyZOLEO contacts or by email address. These changes keep the same shared URL.
To stop access, revoke the link. Revocation takes effect immediately for everyone using it, including guests already viewing the map. A revoked link cannot be reactivated.
Can I Create a ZOLEO Track Link Without an Expiration Date?
Yes. Select Never expires when creating or editing the shared link. A link without a scheduled expiration can still be revoked.
Can I Change Which Devices a ZOLEO Track Link Shares?
Yes. A ZOLEO Track shared link can include one or more eligible devices.
To change the selection, open Share → Manage links, select the active link, update the devices, and save your changes.
The shared URL stays the same.
Where Can I Manage My ZOLEO Track Shared Links?
Open Share → Manage links in ZOLEO Track to find the links you created.
Active links appear first. Select a link to review its settings, change the expiration or shared devices, or revoke access. For an invited link, you can also update its recipients.
Expired and revoked links appear in a separate section that you can expand.
How Does Email Access to an Invited ZOLEO Track Map Work?
The guest opens the shared link and enters their email address. If the address is approved, ZOLEO sends a secure access link to that inbox.
The guest selects the emailed access link to open the map. This verifies access through the invited inbox; it does not require a ZOLEO account or a verification code.
Where Can I Find Expired or Revoked ZOLEO Track Links?
Open Share → Manage links and expand the section containing expired and revoked links.
These records remain until you delete them. There is currently no age limit or fixed number of records for link history.
This is the history of your shared links, separate from device location activity.
Can I Protect a ZOLEO Track Shared Link With a Password?
No. Password protection is not available.
Use an invited link to restrict access through approved email addresses. Each guest must access the secure link sent to their invited inbox.
Can I Invite MyZOLEO Contacts to a ZOLEO Track Map?
Yes. You can select recipients from your MyZOLEO contacts when sharing a ZOLEO Track map by email. You can also enter recipient email addresses manually.
What is Locate in ZOLEO Track?
Locate is a ZOLEO Track feature that requests the current location of an eligible ZOLEO device. When the device responds, ZOLEO Track shows the result as a Location update.
Locate is useful when a device has not reported recently and you want to confirm its current location.
Who can locate a ZOLEO device?
MyZOLEO account owners can use Locate for eligible devices. Shared-link viewers can also use Locate when the shared device is eligible.
Locate does not allow the viewer to log in to your account, send messages, or change device settings.
Why don't I see the Locate button?
The Locate button appears only when the selected ZOLEO device is eligible. The device needs an active Location Share+ add-on, ZOLEO app version 6.6.0 or later, and firmware version 7.1-0 or later.
Locate is not available while a device is in SOS. Locate also does not work for a deactivated, turned-off, or out-of-coverage device.
Why did Locate take several minutes?
Locate can take several minutes because a ZOLEO device checks for waiting requests on its regular schedule and after it sends other activity. A cellular response is usually faster than a satellite response.
A cellular response commonly takes about 1 to 5 minutes. A satellite response can take about 6 to 15 minutes, depending on coverage and when the device checks for waiting requests.
What does Could not Locate mean?
Could not Locate means the Locate request did not receive a device response in time. It is the status of the request, not a separate location point.
The device may be powered off, out of battery, out of coverage, blocked from satellite view, or not eligible for Locate. You can try again after the cooldown clears if the device remains eligible.
Can I export ZOLEO Track activity data?
Yes. ZOLEO Track can export activity data for selected devices and a selected date range. Export is useful for safety reviews, compliance, proof of work, or offline analysis.
Export includes only activity that matches the selected devices and date range.
What file format does ZOLEO Track export?
ZOLEO Track exports CSV only. Report previews and export formats such as PDF, Excel, PowerPoint, Word, RTF, and TIFF are not available in the refreshed ZOLEO Track experience.
You can open the CSV in spreadsheet tools that support comma-separated values.
Why did my ZOLEO Track export not download?
A ZOLEO Track export may not download if there is no activity for the selected devices and date range. ZOLEO Track may show a no-activity message instead of downloading an empty file.
Very large exports may also be blocked. If this happens, choose a shorter date range or fewer devices and try again.
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