MyZOLEO has a new look and a simpler layout. Related tools are now grouped together, making it easier to manage your account, billing, devices, plans, contacts, and safety services.
If you’ve used MyZOLEO before, this guide shows where to find familiar features in the current layout.
In This Article:
- Explore the MyZOLEO Layout
- Quick Reference: Where To Find Familiar Features
- Find Account and Billing Features
- Find Devices, Plans, and Data Sharing
- Find SOS and Check-In Contacts
- Find and Manage Safety Add-Ons
- Open ZOLEO Track
Explore the MyZOLEO Layout
After you log in to MyZOLEO, you can access five main areas:
- My Account: Manage your account settings, account balance, payment method, and billing history
- Devices & Plans: Manage your ZOLEO devices, monthly plans, device settings, add-ons, and data-sharing preferences
- Safety Add-Ons: View and manage your safety memberships
- Contacts & Groups: Manage your SOS and Check-In contacts
- Track: View your devices, locations, and activity on a map
Image: The MyZOLEO desktop navigation shows My Account, Devices & Plans, Safety Add-Ons, Contacts, and ZOLEO Track.
On a mobile device, select Menu in the top-right corner. The navigation menu opens from the right side of the screen.
Image: The MyZOLEO mobile navigation shows how to access My Account, Devices & Plans, Safety Add-Ons, Contacts, and ZOLEO Track.
Quick Reference: Where To Find Familiar Features
Use the following table to find features from the previous MyZOLEO layout.
| Previously Found Under | Find It Now | What You Can Do There |
|---|---|---|
| My Account | My Account > Account Settings | Manage your account and login information |
| Payment Info | My Account > Payment Method | View or update your saved payment method |
| Make a Payment | My Account > Account Balance | View your balance and make a payment |
| Payments | My Account > Billing History | Review previous payments |
| Invoices | My Account > Billing History | Find and view invoices |
| Account Activity | No direct replacement | Find payment and invoice records under Billing History; [[CONFIRM: where customers can find any remaining information previously shown under Account Activity]] |
| My Data Sharing | Devices & Plans > Data Sharing | Review data-sharing settings and provide consent |
| SOS and Check-In Contacts | Contacts | Add, edit, delete, search, filter, or assign contacts |
| Safety Add-Ons | Safety Add-Ons | View memberships, covered individuals, dates, and renewal details |
| Devices & Plans | Devices & Plans | Manage devices, plans, add-ons, and device replacements |
| ZOLEO Track | Track | View your devices, locations, and activity |
Find Account and Billing Features
Account and billing tools that previously appeared on separate pages are now grouped under My Account.
Select My Account from the main navigation to access:
- Account Settings
- Account Balance
- Payment Method
- Billing History
Image: The previous MyZOLEO layout displayed account and billing features as separate menu options. The current My Account page groups Account Settings, Account Balance, Payment Method, and Billing History together.
Where To Find Account Settings in MyZOLEO
The account information previously found under My Account is now available under My Account > Account Settings.
Use Account Settings to view or change your first name, last name, company name, email address, mobile number, and password. You can also add a secondary email address.
For instructions on changing your MyZOLEO login information, see:
Where To Make a Payment in MyZOLEO
The former Make a Payment page is now available under My Account > Account Balance. Use Account Balance to view the amount due and make a payment.
For complete payment instructions, see How To Make a Payment.
Where To Update Your Payment Method in MyZOLEO
The former Payment Info page is now available under My Account > Payment Method. Use Payment Method to view or update the payment method saved to your MyZOLEO account.
For complete instructions, see How To Update Your Payment Method.
Where To Find Payments and Invoices in MyZOLEO
The former Payments and Invoices pages are now grouped under My Account > Billing History. Use Billing History to review your previous payments and find your invoices.
For more information, see:
What Happened to Account Activity in MyZOLEO
The Account Activity page is no longer available in MyZOLEO.
Payment and invoice records previously shown as account activity can now be found under My Account > Billing History.
Find Devices, Plans, and Data Sharing
Select Devices & Plans from the main MyZOLEO navigation to manage your ZOLEO devices and their services.
The Devices & Plans page displays each ZOLEO device using its product image. It also shows the device’s current status:
- Green: Active
- Red: Inactive
- Gray: Blocked
- Blue: Paused
Image: The Devices & Plans page shows your ZOLEO device(s), its current plan and services, its color-coded status, and the option used to manage the device.
Where To Manage Your ZOLEO Device and Plan
The Devices & Plans page is still available from the main navigation, but the device-management layout has changed.
To manage a device or plan:
- Log in to MyZOLEO.
- Select Devices & Plans.
- Find the ZOLEO device you want to manage.
- Select Manage.
From the device-management area, you can:
- Edit device information, including its nickname and ZOLEO email address
- Change the device associated with your subscription if you purchase a new one
- Manage the contacts assigned to the device
- Manage your monthly plan and add-ons, including Location Share+ and Global Rescue Field Rescue Membership
- Pause, cancel, or reactivate your device plan
For detailed instructions, see:
- How To Change Your Monthly Plan
- How To Pause Your Plan
- How To Resume Your Plan
- How To Cancel Your Plan
- How To Transfer Your ZOLEO Subscription to a New Device
Where To Find My Data Sharing
The former My Data Sharing page is now included under Devices & Plans.
To find your data-sharing settings:
- Log in to MyZOLEO.
- Select Devices & Plans.
- Go to Data Sharing.
Your existing data-sharing and consent options have not changed.
Image: My Data Sharing was previously available as a separate navigation option. It is now included within the Devices & Plans area.
For complete instructions, see How To Enable Data Sharing and Give Consent.
Find SOS and Check-In Contacts
The former SOS/Check-In Contacts page is now the Contacts & Groups page in the main MyZOLEO navigation.
Select Contacts to:
- Add a contact
- Edit or delete a contact
- Search for a contact
- Filter contacts by SOS or Check-In assignment
- Assign contacts to your ZOLEO services
Your contacts are displayed as cards containing their names and available contact information.
Image: The previous SOS/Check-In Contacts list has been replaced by a Contacts page with contact cards, search, and SOS and Check-In filters.
For complete instructions, see:
Find and Manage Safety Add-Ons
Select Safety Add-Ons from the main MyZOLEO navigation to view and manage available safety memberships.
The Safety Add-Ons page shows:
- Your active memberships
- The person covered by each membership
- Membership status
- Membership start date
- Auto-renewal or expiration date
- Available safety services you can purchase
Image: When there's an active membership, the Safety Add-Ons page shows the Field Rescue membership, the person covered, membership dates, and renewal information.
You can also use the Safety Add-Ons page to cancel auto-renewal for a Global Rescue Field Rescue membership. Canceling auto-renewal does not end the membership immediately. Coverage continues until the end of the current paid membership term.
Canceling a ZOLEO device plan does not automatically cancel a Field Rescue membership. Field Rescue is managed separately at the account level.
For more information, see:
- Safety Add-Ons Overview
- Global Rescue Field Rescue Membership
- Global Rescue Membership Offerings
- How To Cancel Global Rescue Auto-Renewal
Open ZOLEO Track
ZOLEO Track remains available from the main MyZOLEO navigation.
To open ZOLEO Track:
- Log in to MyZOLEO.
- Select ZOLEO Track.
- Select a device to view its locations and activity on the map.
The features within ZOLEO Track have not changed as part of the MyZOLEO layout update.
For more information, see:
Need Help?
If you can’t find a feature or need help managing your MyZOLEO account, please contact our Customer Care team.
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